Privacy Statement


(Relates to claimants personal data received by Care Fee Recovery from instructing client)


Your Personal Data:


What we need


Care Fee Recovery Ltd  will be a ‘processor’  of the personal data as defined under General Data Protection Regulations (GDPR). This personal data will be provided by you the Client to Care Fee Recovery Ltd.  in performance of the contract to provide our services.   The data we receive may include the following;

Name/Address/Telephone Number

Copy passport/driving license

DOB/Sex/Ethnicity/Marital status

Medical History/Prognosis/Mental capacity/Legal Status

(Not all the above will necessarily be contained in the file received by Care Fee Recovery from the Client)

Why we need it


We need to know your personal data in order perform the contract of services agreed.

What we do with it


All the personal data we process is processed by our employees in the UK.


No third parties have access to your personal data unless the law allows them to do so or as agreed by you with your instructing solicitor.


Care Fee Recovery Ltd have a Data Protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can be provided on request.

How long we keep it


We retain your personal data for a period of 6 years following final performance of the contract at which time your data will be confidentially destroyed. We will not retain your information for any other purpose.

What are your rights?

If at any point you believe the information we process about you is incorrect you can request to see this information. In addition, you have the right for the data to be corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the legal requirements you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officer is Sandra Liddle and you can contact her via


Cookie Statement


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to our address.


If you believe that any information we are holding on you is incorrect or incomplete, please write to our email address as soon as possible. If you’d like us to remove your information from our database please send an email to and we will happily remove it. We will promptly correct any information found to be incorrect.